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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 202652OKX AI 101
MCP Integration: Claude Code, Cursor, and other major AI tools can natively call onchain operations. Agent Payments Protocol (APP): AI autonomously handles quoting, negotiating, escrow, metering, and settlement.Published on May 4, 2026Updated on May 22, 20262How does the P2P marketplace ads recommendation logic work?
Order cancellation rate ≈ 0 Transacted with a high number of users in the past 30 days Favorite rating and good feedback rating ≈ 99% Blocking rate / negative feedback ≈ 0 Average release crypto time or average payment time < 120s Order completion rate ≈ 99% Risk grade = no risk3. How can I create an ad with a higher rank in the marketplace?Published on Aug 24, 2023Updated on Mar 16, 202624How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on Feb 24, 202624How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202565How can I boost my OKX P2P ads completion rates?
Good feedback rating = 99%? Average release crypto time <120s? These factors define a high-quality merchant. Craft ads with higher rank: your ad is more than a promotion; it's a signal. Set attractive prices, maintain good P2P behavior, and watch your ad climb to prominence. We're always here for you: questions? Uncertainties? Contact us via the chatbot here. You're never alone on this journey.Published on Apr 18, 2024Updated on Mar 24, 202656Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first.Published on Mar 16, 2026Updated on May 23, 202615What's demo trading and how do I use it?
Risk-free trading: one of the biggest advantages of demo trading is that it allows traders to test their strategies and make mistakes without risking any real money. This makes it an ideal environment for beginner traders to learn the ropes and gain experience before trading with real funds. Testing trading strategies: demo trading provides traders with a platform to test and refine their trading strategies without the risk of losing money.Published on Dec 12, 2023Updated on May 22, 20261,004How do I level up my trades with Mizar?
Paper Trading: Mizar users can test their bots and strategies with Paper Trading. This advanced system simulates trading conditions, and lets traders test their ideas without committing capital.What's the pricing for Mizar like? Mizar is 100% subscription free, and all tools are available for everyone. That means users pay fees based on their trading volume. Additionally, users share part of their profits when copy-trading other users.Published on Mar 28, 2024Updated on Jan 2, 20265OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Apr 2, 20267,497How do I automate my trades?
Develop and test your strategy: write your trading logic, backtest it with historical data, and test in a simulated environment. Deploy and monitor: once satisfied with the performance, deploy the bot and monitor its activity regularly. Explore our API documentation here to bolster your trading performance.How do I use copy trading? Find a trader to follow: browse the list of available traders and review their performance and strategies.Published on Oct 1, 2024Updated on May 4, 202612How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on Aug 22, 2023Updated on Mar 17, 20262,533How can I do spot trading with the Jupyter Notebook?
After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys. Open API to create API keys Create API keys for the different master/sub accounts you might have Select Create API key Select Trade in the Permissions to trade with the API key Select Trade in Permissions Now you have access to your API key, your Secret key, and your passphrase. Keep them in a safe place!Published on Sep 29, 2023Updated on Sep 10, 2025559How do I protect myself from new types of phone scams?
Be cautious of unknown calls and verify the identity of the caller. If you receive a call from someone claiming to be OKX official or falsely claiming to be cooperating with OKX and inviting you to join WeChat groups, Telegram groups, or other third-party chat tools, please verify their identity immediately through official OKX channels (here). Note: Official customer service will only contact users through the in-app voice function.Published on Mar 21, 2025Updated on Feb 4, 2026How do I supercharge my trading with Alertatron's automated solutions?
There are three main steps: Creating a set of OKX API keys: Visit here to learn more Adding the API keys to Altertatron: Visit here Amazing, you can now send your first test order!Published on Mar 28, 2024Updated on Oct 8, 20251