A beginner's guide to identity verification
1. How can I increase my transaction and withdrawal limits?
First, you must complete identity verification. For more details, please refer to: How do I verify an individual account?
After successfully completing identity verification, you can increase your deposit and withdrawal limits. The deposit and withdrawal limits for different identity verification levels are as follows:
1. No verification
No deposits or withdrawals allowed
2. Completed identity verification
24-hour withdrawal limit: 10,000,000 USD
Unlimited deposits
10 - 20,000 CNY single purchase limit
20,000 CNY total purchase limit (cumulative completed purchase orders)
10 - 40,000,000 CNY C2C single sale limit
3. Completed video verification
24-hour withdrawal limit: 10,000,000 USD
Unlimited deposits
10 - 20,000 CNY single purchase limit
Unlimited total purchase limit
10 - 40,000,000 CNY C2C single sale limit
2. I have multiple nationalities. Which nationality should I use to pass identity verification?
For the best experience, try using the nationality that is most relevant to your identity.
3. Why am I unable to select a voter's card as a form of ID?
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.
4. What are acceptable forms of government-issued ID?
A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.
5. Why do you need my residential address?
We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.
6. I'm under the age of 18. Why can't I sign up?
Due to local laws and regulations, you must be 18 or older to access our services.
7. Why do I need to submit a selfie for identity verification?
We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.
8. Which types of documents can I use to verify my residential address for account identity verification?
The following types of documents can be used to verify your address for identity verification:
Driver's license (if the address is visible and matches the address provided)
Government-issued IDs with your current address
Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name
9. Can I verify my address using a letter or package that was sent to me?
No. To verify your address, you must use a supported document as listed in the answer above.
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