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How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on Aug 26, 2025Updated on May 29, 202652What's a futures trading bot and how do you automate trades with it?
want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?Published on Dec 26, 2023Updated on May 29, 202635How can you protect yourself from a phishing attack?
How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.Published on Aug 17, 2023Updated on May 29, 20263,755Event Contracts FAQ
., BTC/USDT Index Price) Trading Currency USDT Contract Direction Up (the event will occur) / Down (the event will not occur) Share Face Value 1 USDT / share Quote Unit USDT price per share Tick Size 0.01 USDT Price Range 0.01 USDT – 0.99 USDT Trading Hours 24/7 Margin Mode Full Margin,No liquidation Settlement Data Source Index specified by the contract (e.g., BTC/USDT Index Price) VIP Fee Differentiation Currently a unified fee rate for all usersHow to Trade Event ContractsHow do I buy event contractsPublished on Apr 16, 2026Updated on May 29, 2026Outcomes FAQ
Outcomes and related products aren't endorsed by FIFA. References to "FIFA," "FIFA World Cup," or any other related marks are purely descriptive and don't imply endorsement of this product or any association between FIFA and OKX. Frequently asked questions:Product BasicsWhat is Outcomes? Outcomes is an event contract trading product that allows you to trade on the outcomes of real-world events.Published on May 20, 2026Updated on May 29, 20261OKX Learn to Earn: BTC halving 2024 event rules
Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.Published on Mar 26, 2024Updated on May 29, 20266,677How do I earn USDG?
Transfer your USDG from external wallet into your account on our platformWhat can I do with USDG once I have it? USDG is designed to be flexible and productive. You can: Earn weekly rewards automatically: Your USDG balance compounds, generating consistent passive earnings. Trade on our platform: Buy, sell, or swap USDG for other cryptocurrencies instantly on the platform.Published on Aug 29, 2025Updated on May 29, 202640What is DEX Boost and how do I participate?
The daily balance is calculated as a 24-hour average Example: if you hold 2400 USDT for only 1 hour in a day and 0 for the rest of the time, then the daily balance = 2400 ÷ 24 = 100 USDTFAQWhat's DEX Boost data? Boost data consists of Boost trading volume and Exchange balance. This data is used to determine your eligibility to participate in activities and how much bonus you can receive.Published on Dec 13, 2025Updated on May 29, 20261OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.Published on Dec 26, 2023Updated on May 29, 20264,136How do I activate my Pay?
You can activate Pay by following these steps:How do I activate it? Go to Simple mode and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set!Why do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey.Published on Feb 11, 2026Updated on May 29, 2026How do I share order parameters?
By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort. Learn more about other trading-related topics here.Published on May 7, 2025Updated on May 29, 20264How do I buy crypto with ACH?
If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits? Select the information icon next to your selected payment method to view your remaining ACH purchase limits. If you're wondering how you can buy crypto with debit or credit card, visit here.Published on Apr 25, 2025Updated on Dec 31, 2025How do I find the Marketcap feature?
On the app Head over to the trading chart on the trading page Select Mcap from the chart type option Select Mcap from the list of chart typesOn the web Navigate to the trading chart on the Trading page Select Market cap to view the trends Select Market cap from the list of trading chart types If you want learn more on how you can change the chart trading layout, visit here.Published on Feb 27, 2025Updated on May 29, 20266How do I create passkeys? (web)
If you prefer to change the device name directly, you have the option to edit it during login by accessing Manage Devices > Linked Devices within the Chrome browser.Reset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically.Published on Jan 19, 2025Updated on May 29, 20262How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on May 29, 202678