All
FAQ
Announcements
Product documents
Google Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules.Published on Aug 8, 2025Updated on Oct 3, 202513How do I buy crypto with Google Pay?
How do I add my card to Google Pay? You can refer to the instructions in the official Google Pay support documentation here to add your Visa or Mastercard to Google Wallet.2. Why am I unable to use Google Pay to purchase crypto? You might not see Google Pay as an option if you haven’t added a valid Visa or Mastercard to your Google Wallet yet. If you’re using an unsupported device or haven’t completed account verification, Google Pay won’t appear as a payment option.3.Published on Jul 22, 2025Updated on Jan 30, 20265How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on Dec 8, 2025Updated on Dec 26, 20252,903Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on Apr 24, 20264,814450k XPL - X Drops Campaign Terms and Conditions
Campaign Overview and Period The "450k XPL - X Drops Campaign" (the "Campaign") begins on December 16, 2025, 10 AM PST (the "Start Date") and ends on December 22, 2025, 10 AM PST (the "Campaign Period").Published on Dec 16, 2025Updated on Dec 16, 2025How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on Aug 29, 2023Updated on May 21, 202616,392How do I use a physical security key to protect my account?
., Google or Microsoft), losing access to the account could expose the authenticator.Published on Jan 10, 2025Updated on Feb 12, 202619,2455% Deposit Match Campaign - Terms and Conditions
Qualified new deposits include: on-chain deposits of any crypto to your OKX account; USD cash deposits to your OKX account with ACH bank transfer or via debit card; or Direct purchases of crypto on OKX via ACH bank transfer, debit card, or Apple Pay and Google Pay. Net deposits are calculated as your total deposit amount minus your total withdrawal amount during the campaign period after your enrollment.Published on Dec 1, 2025Updated on Dec 1, 20252Pay Passkey FAQ
Android users must log into a Google Play account. iOS users need to log into their iCloud account.Where can I manage the Pay Passkey? Head over to Settings > User Center > Security Settings > Passkey Management. Note: You can rename or delete Passkeys. You can't delete the last remaining Passkey.FAQ1. What system versions are supported by Pay Passkey? Recommended: iOS 16+ and Android 9+. Android devices must be able to log into Google services.2.Published on Feb 11, 2026Updated on Mar 11, 2026How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Oct 1, 2025Updated on Nov 17, 2025What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on Oct 11, 2024Updated on May 14, 2026510How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on Mar 21, 2025Updated on Feb 12, 202633How do I create passkeys? (app)
Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Account settings > Security > Passkeys 3. Select Enable and complete the security verification Note: you must complete identity verification, email verification, and SMS verification for first-time binding. 4.Published on Aug 16, 2023Updated on May 22, 202613,312How do I manage my tax account and documents?
A transaction occurring late on December 31 in the US might be recorded as January 1 UTC and will appear on the following year’s tax form.How do I update my SSN or Taxpayer ID? To ensure your forms are filed correctly, your information must be accurate. To update your SSN, TIN, or legal name: Navigate to the Tax Center Select Update Profile or Contact OKX Help You will be connected with our support team to complete the update You can check with us to update your SSN or Taxpayer IDPublished on Nov 4, 2025Updated on Feb 13, 2026How do I activate my Pay?
Successful creation of a passkey (Android devices must support Google services). The country used for identity verification must not be on the restricted list here. The app must be updated to the latest version (Recommended: iOS 16+ and Android 7+). You can activate Pay by following these steps:How do I activate it? Go to Simple mode and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set!Published on Feb 11, 2026Updated on Mar 11, 2026