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How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on 11 Aug 2023Updated on 12 May 20265,378Pay Account FAQ
Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple.Published on 16 Sept 2025Updated on 3 Dec 2025What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals and buy/sell crypto (P2P trading) are not allowed.How do I create a sub-account?Published on 22 Aug 2023Updated on 22 May 20261,851Common scam tactics
Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons. Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on 28 Sept 2023Updated on 14 May 20262,694What should I do during or after a scam?
Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away. Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.Published on 11 Mar 2024Updated on 15 May 2026759How do I register an account on OKX?
The platform also supports NFT trading across multiple blockchains with zero trading fees and seamless access to leading marketplaces like OpenSea and Magic Eden. With integrated account management, fiat-to-crypto options, and wallet connectivity, we bring everything you need to manage, trade, and grow your crypto portfolio in one place. Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.Published on 23 May 2024Updated on 27 Apr 202627,808How do I verify an individual account?
Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on 25 Sept 2023Updated on 6 May 202631,350Why hasn't my withdrawal arrived in the account?
Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account. The number of confirmations can be different according to different chains, and execution time can vary.Published on 22 Aug 2023Updated on 22 May 202620,898How do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on 6 Nov 2024Updated on 21 May 2026101How do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on 6 Nov 2024Updated on 21 May 2026How do I freeze my account? (app)
You may contact our customer service for assistance if any difficulties are encountered.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Account settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze account Get SMS/emailPublished on 11 Jul 2024Updated on 20 May 20267How do I secure my exchange account?
Then log in through our official URL and contact OKX Support with a screenshot. Our security features protect against threats, but it’s essential to stay vigilant. Always ensure you’re on OKX.com before entering sensitive info, and avoid clicking login links in emails or SMS. The process of setting up these measures starts at sign-up. If you don’t already have an account, you can visit the sign-up page or follow the instructions below.Published on 12 Jun 2024Updated on 22 May 20261,343How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on 22 Aug 2023Updated on 22 May 2026461How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 22 May 2026897How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the informationPublished on 22 Aug 2023Updated on 28 Apr 20268