All
FAQ
Announcements
Product documents
What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 29 May 20263,067X Layer upgrade and OKT/OKB asset handling FAQ
Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on 13 Aug 2025Updated on 29 May 202630What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on 24 Dec 2024Updated on 29 May 20261OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on 28 Sept 2023Updated on 29 May 2026671OKX Card lifestyle subscription rebates
OKX Card members who are Accredited Investors can enjoy rebates of up to 20 USDG per month (for the first 12 months) on any of the following subscriptions: TradingView, Nansen, ChatGPT, Spotify, Apple Music, Netflix, YouTube Premium, and Claude.Published on 25 Mar 2026Updated on 29 May 2026How can I do spot trading with the Jupyter Notebook?
15.1 For the last 7 days For more information on how to access the order history for the last 7 days, please read our dedicated guide. 1 result = tradeAPI.get_orders_history( 2 instType="SPOT" 3 ) 4 print(result)15.2 For the last 3 months For more information on how to access the order history for the last 3 months, please read our dedicated guide. 1 result = tradeAPI.get_orders_history_archive( 2 instType="SPOT" 3 ) 4 print(result)16.Published on 29 Sept 2023Updated on 29 May 2026560How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on 5 Mar 2025Updated on 29 May 20266Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~1 BTC) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 3: the user converts his 1 BTC to ETH at the price of 3,000 USDC/ETH. He receives 20 ETH at 17:10 UTC.Published on 13 May 2024Updated on 29 May 2026366A beginner's guide to identity verification
the last 3 months by your state or local government, your employer's Human Resources or finance department, and university or college10.Published on 25 Sept 2023Updated on 29 May 20266,479Lead traders FAQ
Therefore, your actual profit share as a lead trader will also decrease to the maximum profit-sharing ratio of the lower level.12. How do I check my lead trader profit-sharing amount? Open your OKX App > Explore > Copy Trading > Pending profits to view your profit sharing data. Learn more about how profit sharing works here.Published on 6 Sept 2023Updated on 1 Jun 2026122Passkey FAQ
With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.Published on 19 Mar 2025Updated on 29 May 2026133Event Contracts FAQ
Event Contract Fee has been updated effective from May 6, 2026 at 16:00-17:00(UTC+8). For more details, please refer to Notice on OKX Event Contract Fee UpdateAPI Integration & AI Agent Integration Supported account modes: Futures mode, Multi-currency mode, and Portfolio mode. Spot mode is not supported. Position mode: API access only supports Isolated margin mode.Published on 16 Apr 2026Updated on 29 May 2026X Drops Club United States
Please consult your legal/ tax/ investment professional for questions about your specific circumstances. 12. OKX reserves the right to monitor participant behavior during the event and to disqualify any user it deems to have engaged in fraudulent, abusive, or otherwise irregular conduct.Published on 5 Dec 2025Updated on 29 May 2026How do I verify OKX's ownership and balance of the wallet address?
It takes about 12 hours To query the balance from the OKX snapshot height, you need to roll back the node to that height after synchronizing to the latest height. Go to the BTC browser and search for the block hash of the next height after the snapshot height. Copy the block hash and enter it in the hash value part of the following command Run .Published on 26 Sept 2023Updated on 29 May 20261,003OKX ZERO Trading Fees event FAQs
Once you have completed verification, select Join Now on the banner on top of the page or within the card for step 3 to participate in this event. Once the button shows Joined, your participation has been successfully recorded and confirmed. Your first trading fee rebate card will be credited to your account within 20 minutes.3. Where can I check my identity verification level? You can check your verification status here.Published on 6 Jul 2023Updated on 29 May 202638