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United Kingdom (UK) financial promotions FAQ
High-Net Worth Investor: High-net worth investors are those whose annual income is greater than £100,000 (excluding pension withdrawals) OR those who have net assets greater than £250,000. Net assets exclude your home, your pension or any rights under qualifying insurance contracts.How often do I need to complete the FCA questionnaire and self-categorisation statement?Published on 28 Dec 2023Updated on 9 Feb 202669OKX UK Tax Strategy
The UK Board of Directors provides oversight and formally approves the UK Tax Strategy. The strategy is reviewed annually or when a material change arises. The UK Head of Finance ensures the implementation and effectiveness of the strategy.Published on 10 Apr 2026Updated on 10 Apr 2026OKG UK Tax Strategy
The UK Board of Directors provides oversight and formally approves the UK Tax Strategy. The strategy is reviewed annually or when a material change arises. The UK Head of Finance ensures the implementation and effectiveness of the strategy.Published on 10 Apr 2026Updated on 10 Apr 20261What are the cryptoassets that are listed on OKX in the UK?
At OKX, we are committed to offering a diverse selection of tokens, aiming at innovation, security, and the diversification of your portfolio. Here, you will find the tokens currently available to users registered in the United Kingdom. Reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on May 14, 2024. We'll continue to...Published on 15 May 2024Updated on 9 Feb 202623How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 15 May 202619,695OKX UK: what can I use in the United Kingdom?
UK users on our platform can typically only access spot trading, fiat on/off ramps, and simpler conversion tools.What are the supported products I can access as an OKX UK customer?Published on 9 Feb 2026Updated on 10 Apr 2026USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on 21 Oct 2025Updated on 18 Dec 202515FCA risk warning for United Kingdom users
You should not expect to be protected if something goes wrong The Financial Services Compensation Scheme (FSCS) doesn’t protect this type of investment because it’s not a ‘specified investment’ under the UK regulatory regime – in other words, this type of investment isn’t recognised as the sort of investment that the FSCS can protect. Learn more by using the FSCS investment protection checker here.Published on 17 Oct 2024Updated on 9 Apr 202614What onboarding information is required for a fund?
Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?Published on 13 Oct 2023Updated on 12 Feb 2026123How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on 26 Aug 2025Updated on 23 Apr 202652What's the current status of the temporary account security measure?
For more information on how to change your login password on our platform, please see our help article How do I change my login password?. We apologize for any inconvenience this may cause. However, we believe that this security measure is essential for protecting your account and your digital assets.Published on 4 Jul 2024Updated on 24 Mar 2026163How do I reset Two-factor authentication (2FA)?
If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails? Two-factor authentication can't be turned off. If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 22 May 20266,290How do I protect my account from Trojan horse takeovers?
Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.Published on 30 May 2025Updated on 5 Feb 202614How do I secure my exchange account?
Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.Published on 12 Jun 2024Updated on 22 May 20261,343What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
You can reauthorize access after the upgrade is complete, subject to service availability.Updated login URL Your login URL will change to app.okx.com. We recommend bookmarking the new URL for convenient access.Published on 2 Jul 2025Updated on 17 Nov 2025169