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Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Sep 27, 202530Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on May 12, 2023Updated on Apr 24, 20264,822How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512How do I automate my trades?
Monitor market depth: leverage the deep order book to ensure your automated strategies can execute efficiently without significant slippage. Optimize trades: continuously adjust your strategies based on real-time market data and liquidity conditions. Learn more about Liquid Marketplace and why you should use it here.Published on Oct 1, 2024Updated on May 4, 202612How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Apr 16, 202613How do I register an account on OKX?
Learn more on how you can use demo trading here.General eligibility for registration Before you begin registration, please be aware: Our services are offered by different entities across global jurisdictions. Your country of residence, local laws, and the legal entity operating in that region may affect whether and how you can use our platform.Published on May 23, 2024Updated on Apr 27, 202627,850OKX AI 101
The Context Window determines how much information the model can 'remember' at one time. Transformer architecture: Uses self-attention to understand relationships between all words in a sentence. LLM limitations: No real-time data, may hallucinate, cannot execute actions on its own. Prompt Engineering A Prompt is how you communicate with an LLM. Well-crafted prompts dramatically improve AI output quality.Published on May 4, 2026Updated on May 22, 20262How to prevent phishing emails?
They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253How PnL works in X-Perps?
This article explains how PnL (profit and loss) works in X-Perps, so you can understand what your account is showing and why your net result may differ from the raw price move. In X-Perps trading, PnL (profit and loss) is commonly shown in two forms: unrealized PnL and realized PnL.What's unrealized PnL in X-Perps? Unrealized PnL is the gain or loss in an open position based on current pricing.Published on Apr 9, 2026Updated on Apr 21, 2026How to stake and redeem ETH with EigenLayer?
Review your existing orders under Earn Select Earn on the app Select your order and proceed to select Redeem Check your order details Confirm your redemption Confirm your redemption After confirming your redemption, you can see the redeeming status in your order Example of redeeming status in your order Note: The redemption process follows the protocol's withdrawal rules. You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 17, 20252How does fast redemption work?
In this case, it may take some time before you start receiving your crypto.Example Assuming that you want to redeem 600 ETH and the current standard redemption period is 10 days, this is how your redemption will go with fast redemption: Phase Details Total ETH received so far Day 1: Redemption submission You submit a redemption order for 600 ETH. Due to high demand, you enter the redemption queue. 0 ETH Day 2 - 4: Redemption queue While in the redemption queue, you receive no ETH.Published on May 8, 2025Updated on Mar 4, 2026191How to avoid deposit of unsupported tokens?
Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on Oct 16, 2024Updated on Feb 12, 2026411How do I create passkeys? (app)
how you can verify your passkey once you have enabled the feature:Verify with your current device You'll be prompted to use passkey for verification If you enable passkey, you'll be prompted by using passkey to use it for verificationVerify with another device You'll be prompted to use passkey to sign in and select Other Sign In Options Select other sign in options to use another device to verify your passkey Select iPhone, iPad, or Android device and select Continue to get a QR code Use your otherPublished on May 21, 2026Updated on May 25, 2026How do I create passkeys? (web)
deviceVerify with passkey Here's how you can verify your passkey once you have enabled the feature:Verify with your current device You'll be prompted to use passkey for verification via biometrics (for example, Touch ID on a Mac) Use Touch ID on your Mac for verification 3.Published on May 21, 2026Updated on May 25, 2026How do I link an authenticator app?
(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it.Published on May 21, 2026Updated on May 25, 20261