All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on May 29, 202661How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on May 29, 202634How do I add OKX widget on my phone?
Select Save after the selection is done (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screen Positions Tracker Open OKX app Enter the trade page Select the More (⋯) button at the top right corner Select Settings Select Positions Tracker Turn on Positions Tracker toggle You should be able to see an OKX widget on the screen edge.Published on Aug 15, 2023Updated on May 29, 20266,072USD-margined futures contracts FAQ
Once your changes are saved, your trading fees, unrealized PnL, funding fee, initial margin, and maintenance margin will all be calculated, paid, or received in the selected settlement currency.Published on Oct 13, 2025Updated on May 29, 20266How do I automate grid trading strategies on spot grid crypto trading bot?
Within the Spot Grid trading bot, locate the option labeled AI strategy and select it Select the desired strategy duration from the available options: Short-term, Mid-term, or Long-term. This selection will determine the time frame for which the AI strategy will generate the grid parameters.Published on Feb 29, 2024Updated on May 29, 20261,783How do I manually swap assets from Synapse?
If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform.Published on Oct 24, 2024Updated on May 29, 202611Address type upgrade FAQ
However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on May 29, 2026859How do I remove my debit or credit card?
OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard. Select From to see all your available cards. OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm.Published on Apr 21, 2026Updated on Apr 30, 20261How do I use the TWAP trading bot?
There are two options available under the Price range section, which is Constant and Percentage Select your desired trading pair and instrument using the menu in the top-left corner of the TWAP section Next, enter your desired price limit, the time interval at which you want the bot to make trades and the size of each buy or sell. Finally, enter the total trade amount and select Buy [asset] Check your trade details and select Confirm on the next screen to launch the botPublished on Sep 10, 2024Updated on May 29, 202615What should I do if I accidentally deposit crypto that OKX doesn't support?
If you're unsure if your desired crypto is supported by us, here are some options that you can try: Contact our customer support via OKX Help. Read this article: What are untradable assets?. Check on your Deposit page and search for your desired crypto and network. If your desired crypto and network are unavailable on the deposit page, you can try to deposit other cryptos.2. Which untradable assets support self-withdrawal?Published on Sep 26, 2023Updated on May 29, 20261,978How do I enable allowlist? (web)
Select the checkbox if you'd like to save the address as verified address to skip future verification and Save to continue making your withdrawal Add new address and save as verified address 6. In the Address book, you can enable the Allowlist only or enable the New address withdrawal lock at the same time Enable allowlist in your address book Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book.Published on Aug 14, 2023Updated on May 29, 2026419How do I set up indicators on the chart?
To save your settings across sessions, select Template > Save as at the bottom of the panel. To restore defaults, select Template > Reset to default.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on Nov 30, 2024Updated on May 29, 202615How do I start trading cryptocurrency on OKX with Smart Trading?
This gives crypto traders the benefit of employing their crypto market knowledge and saving time with trade automation. It's important to keep in mind that trading based on predetermined signals can have both upsides and downsides. One thing to note is that trading signals are often based on backtested strategies.Published on Apr 7, 2024Updated on May 29, 202676How do I add my emergency contact?
Set your inactivity period and response time Save and Confirm the contact information. Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on May 29, 2026293