They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?

OKX will delist the FEG/USDT trading pair and open FEG withdrawals at 9:00 am UTC on May 13. Users who have pending orders for the FEG/USDT trading pair should cancel the pending order before 9:00 am UTC on May 13 or the pending order will be automatically cancelled by the order system, FEG will be returned to your trading account after the order cancellation is completed. We apologize for any inconveniences.

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.

Where can I find the minimum deposit amount required for non-BTC?

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

How Managed Trading Sub Accounts can I create? This depends on the number of sub-accounts you can create, subject to the rules for limiting the number of sub-accounts. 2. Which trading rates am I subjected to with my Managed Trading Sub Accounts You will be granted the lower fee between that of the investor or trading team. Refer here for the breakdown of the trading fees. 3. Will I be able to see the P&L of my Managed Trading Sub Accounts?

Why am I receiving an error when adding a debit or credit card? If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card?

Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to OKX. Payment options may also vary based on your nationality or residency.4. Why do I need to verify my identity before making a deposit?

Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to us.4. Why do I need to verify my identity before making a deposit with iDEAL?

Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.5. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure.

You can check the minimum withdrawal amount for each crypto on this page.How do I close positions and cancel open orders? For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification?