Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.

To continue providing the best P2P trading experience, we're thrilled to introduce our new and enhanced communication channel - p2p@okx.com Starting from June 16, 2023, all P2P users can direct their feedback, inquiries, and requests regarding their trades to this dedicated email address. This streamlined approach provides a heightened level of privacy and protection for your communications with us, while enhancing our responsiveness.

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

Starting from 7:00 am UTC on July 4, 2024, all existing verified addresses in the OKX withdrawal address book will be placed on a 30-day expiry period. Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How to verify addresses for 30 days?

Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.

Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?

Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?

You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.

You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6.

Tag (tag/memo) is an unique digital string used to identify deposit address. It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address.

This will change some of your deposit addresses as well as the tokens that our wallets can support. The impacted token list can be found below. This change is part of our ongoing efforts to provide you with a safe and reliable experience on our platform.Updated Wallet Addresses: New Wallet Addresses: Starting April 30th, we have deployed new wallet addresses. Please log into your account, navigate to the deposit section, and update your records with the new addresses.

Then, fill in the saved deposit address of DOT on OKX and the name, and click [Save]. 4. Install MyCrypto software. The installing address is https://download.mycrypto.com/ 5. Open MyCrypto and click [View & Send] in the left column. Login wallet by Private Key, Keystore File or Mnemonic Phrase to check the ETH address of your DOT ERC20 asset. After login, copy the address of the ETH account (There shall be DOT ERC20 asset in the address) 6.

You'll be directed to a deposit details page showing the sending and receiving addresses and the exact deposit amount required (excluding network fees). Select the correct crypto before proceeding to the next phase Ensure that you deposit as per the instructions on this page The deposit detail page will include: Sending address: the address you're attempting to verify. Receiving address: your OKX address shown on the screen.

I no longer live at the residential address on my document ID. Can I still verify my identity? Yes, you can change the address currently associated with your account to a new address. You may need to provide an additional proof of address document to verify your new address.6. Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program.