All
FAQ
Announcements
Product documents
List of DApps that temporarily don't support AA Smart Account
As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to...Published on Aug 11, 2023Updated on Sep 12, 202583What does OKX NFT Marketplace offer but other platforms don't?
In the dynamic landscape of cryptocurrency trading platforms, OKX stands as a trailblazer, continuously pushing the boundaries of innovation to provide users with an unparalleled trading experience that surpasses industry standards. Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment...Published on Dec 27, 2023Updated on Sep 12, 202524What's OKX Card?
We don't issue physical cards. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app. With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on Mar 24, 2026Updated on May 14, 202695Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on Sep 15, 2023Updated on Jan 21, 20261Affiliate FAQ
You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate? As an invitee, you might be recalled if you haven't made any deposits, trades, or logged in for over 180 days.4.Published on Dec 4, 2024Updated on Apr 6, 2026728TradFi/Stock Perpetuals FAQ
Can you show me an example?Published on Apr 1, 2026Updated on May 21, 20267OKX NFT FAQ
Uncheck "Don't show NFTs hidden by me". After that, you will be able to see the hidden collectibles on the NFT page. Tap the three-dot icon at the bottom right of the corresponding NFT and select Unhide to restore its display. 10. How do I report a scam NFT collection? If you suspect that an NFT collection is involved in fraudulent activity, you can contact our customer support team to report it. Please note that both the wallet and the marketplace operate on a decentralized architecture.Published on Jan 5, 2023Updated on Jan 27, 2026555I haven't received the verification code
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.Published on Aug 16, 2023Updated on May 22, 202633,143A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on Sep 25, 2023Updated on Apr 30, 20266,473How can I protect myself from scammers?
If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,226What's the multisig scam?
Here are some tips to protect yourself against multisig scam: Be cautious of unsolicited requests Don't interact with smart contracts or sign any transactions from sources you don't trust or are unfamiliar with. Verify sources Always verify the legitimacy of any service or individual asking you to interact with a smart contract. Cross-check with official sources. Use trusted platforms Only use reputable and trusted platforms for your transactions.Published on Aug 20, 2024Updated on May 5, 2026103My mobile phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 22, 2023Updated on May 22, 2026468Block trading basics
The minimum notional size for a block trade is US$1,000 or equivalent.Why is the combo price on the RFQ builder different from the price the maker expects me to pay? The combo price as displayed on the builder is based on the mid-point of the latest bids and asks on the order book. However, block trading occurs off of the order book as a privately negotiated transaction between a Taker and a Maker.Published on Jun 29, 2022Updated on Mar 6, 202617How to prevent phishing emails?
to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first. Contact OKX Customer Support directly if you're unsure Don't reply to the suspicious email or use the contact information inside it. Always use the official support channels listed on the OKX website.Published on Jun 24, 2025Updated on Dec 16, 20253OKX Web3 FAQ
Our Web3 services operate on a non-custodial basis, meaning users retain full control of their digital assets at all times.We don't take custody of any assets, do not initiate, process, intermediate, administer, or guarantee transactions, aren't a party to any transaction, and don't control the execution of digital asset transactions.2. Do we provide any financial or brokerage services? We don't provide financial or brokerage services.Published on Jan 19, 2026Updated on May 13, 2026108