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How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on Nov 6, 2024Updated on May 28, 2026How do I download my BR Tax return?
A copy of your Declaração do Imposto de Renda and the Recibo da Declaração can be downloaded from the Portal Meu Imposto de Renda, accessed through your Gov.br account.To obtain them online, please follow the steps below: Go to: https://mir.receita.fazenda.gov.br/portalmir/pagina-inicial Log in with your Gov.br account Select the “Documentos e Arquivos (Cópia da Declaração)” Select the Documentos e Arquivos (Cópia da Declaração) to proceed Select the most recent tax year Download the PDFs for “CópiaPublished on Nov 19, 2025Updated on May 29, 202614How to report BTC and cryptocurrencies on your income tax return?
If you have difficulties with this, feel free to ask in the official community.Published on Feb 28, 2025Updated on May 29, 2026125How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on May 29, 202656How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on May 29, 2026859How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on May 30, 2025Updated on May 29, 202614How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660How to claim my RL OKXclusive Pass?
To get the RL OKXclusive Pass, you will need to download the OKX App first. Please follow this step-by-step tutorial to create your crypto wallet and claim the RL OKXclusive Pass.Published on Apr 5, 2023Updated on May 29, 202639Disclaimer for machine translation
The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version. Any discrepancies or differences resulting from translation are not binding and do not hold legal weight for compliance or enforcement purposes.Published on Aug 29, 2023Updated on May 29, 2026103Outcomes FAQ
In the event of any discrepancy or ambiguity between different language versions of event rules, settlement conditions, and related descriptions, the English version shall prevail. Users are advised to review the English-language event rules before trading.Published on May 20, 2026Updated on May 29, 20261How do I create/import an OKX wallet?
Getting started on App Go to our website and select Download app. Alternatively, you can also search OKX on the App store or Google play. How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free. You can find out more on how to create or import an OKX wallet via our web or app: How do I manage my wallet on web How do I manage my wallet on app How do I restore an existing OKX wallet?Published on Aug 24, 2023Updated on May 29, 20263,883Why did my identity verification fail?
Ensure the entire document is visible, readable, undamaged, and free of glare. Confirm that the document is still valid and not expired. After confirming there are no issues, please restart the identity verification process. Notes: If your document is in an unsupported language (such as Arabic, Sinhala, Burmese, etc.), please upload another document that contains Latin characters or provide your international passport.Published on Sep 5, 2023Updated on May 29, 202611,578Community Feedback Program Terms & Conditions
Valid feedback types include: Untranslated Content: Instances where content appears in English. Incorrect Translation: Translations that are open to misunderstanding and do not accurately reflect the meaning of the English text. Incorrect Terminology: Misunderstandings or confusion resulting from the use of incorrect terminology. Layout/Format Issues: Issues related to the layout or format of the content, such as overlapping texts or partially visible texts.Published on Jul 9, 2024Updated on May 29, 20261How do I join a video call with customer support?
The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on May 29, 202652How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on May 29, 202661