All
FAQ
Announcements
Product documents
How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on 24 Nov 2025Updated on 29 May 202617What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on 17 Mar 2023Updated on 29 May 20265,853Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Since two different polynomials with D degree will share at most D points, an example polynomial pair with a valid polynomial (which satisfies the above constraints) and a fake polynomial with D degree (which does not satisfy the above constraints) will share at most D points. That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to .Published on 10 May 2023Updated on 8 Sept 2025180How do I buy with debit / credit cards?
On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while using my debit or credit card. Where do I get this code from?Published on 22 Feb 2024Updated on 14 May 2026586How do I deposit AUD with a debit or credit card?
your card Proceed to submit to deposit Note: your bank may require you to obtain approval via SMS code or through the respective banking app.Published on 4 Feb 2026Updated on 29 May 2026What attestation do we need to agree to when verifying as an institutional customer?
hereinafter the “Terms”), and any modification or amendment thereto for as long as it uses the Services (as defined in the Terms); B. any information and/or documentation provided in connection with its application to open or maintain an account or subaccount on OKX (collectively, the “Application Documentation”) by Applicant previously or herewith is true, accurate, correct, and complete; C. any Application Documentation provided by Applicant hereafter will be true, accurate, correct, and complete; D.Published on 5 Feb 2024Updated on 29 May 2026132How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 31 May 2026OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 29 May 20267,498How do I check my deposit progress?
You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals. If the number of confirmations is below the withdrawal requirement, the relevant assets will be temporarily unavailable for withdrawal or P2P trading.Published on 13 Aug 2023Updated on 29 May 20268,972What are the cryptoassets that are listed on OKX in the UK?
Please note that this list was drafted on May 14, 2024. We'll continue to list and delist tokens on an ongoing basis.Published on 15 May 2024Updated on 29 May 202623What are the cryptoassets that are listed on OKX in France?
Please note that this list was drafted on 13 March 2024. We'll continue to list and delist tokens on an ongoing basis.Published on 18 Mar 2024Updated on 29 May 20262OKX P2P verified merchant service agreement
You irrevocably authorise OKX and the Site to retain and process all verification materials you have submitted to this Site, including with limitation to the following circumstances: a) disclosure of relevant information as needed to provide required or necessary services to you; b) response to inquiries by a competent government authority or pursuant to a lawful court order; c) information provided to affiliates; d) disclosure of relevant information as needed for dispute resolution purposes.9.Published on 15 Sept 2023Updated on 28 Jan 2026749What's Private Copy Trading?
Source Invitation link: copy traders invited via invitation link created in private mode Trader list: copy traders that copied via the trader list, leaderboard, or other channels Search for copy traders via their nickname or UID View copy trader information including investment amount, copy trader PnL, time copied, and profit-sharing ratio. Note: the private profit-sharing ratio applies only to copy traders who joined via invitation link.Published on 29 Aug 2023Updated on 29 May 20261,748How do I update my Ordinals collection information?
Our Ordinals marketplace will list the collection automatically via third-party API from time to time and you can also manually list your collection in our Ordinals marketplace.If you submitted a collection listing application If you have already applied for a collection listing and passed the review, you can update the social media links such as Twitter and other official websites, or change the inscription list of the collection as follows: Go to Wallet and connect your OKX wallet Go to MarketplacePublished on 7 June 2024Updated on 29 May 202632How do I manage my BTC collection on OKX Marketplace?
Gather required documents to prove authenticity, submit a verification request via the platform, and await review by us. Upon successful verification, your collection will feature a verification badge, assuring buyers. For further details on verifying your collection, you can always refer to this article to find out more about verifying your collection.3. Modifying information of your collection Updating your BTC collection information listed manually on OKX Marketplace is straightforward.Published on 7 June 2024Updated on 29 May 2026836