How do I freeze my account? (app)
Users who have started identity verification
The account freezing method only applies to users who have already started identity verification.
Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service for assistance if any difficulties are encountered.
If you need to freeze your account, here is a quick access link:
Open your OKX app and go to Menu
Go to Account settings and select Security
Find Account management, select Freeze account
Select Proceed
Select Freeze account
Important Note: after successfully freezing your account, you will no longer be able to log in, and the email address/phone number linked to that account can't be used to register a new account.
How do I unfreeze a self-frozen account?
Once your account is frozen, it'll be temporarily suspended. To reactivate it, go to the Home page, tap the Menu icon in the top-left corner, select Recover Account / Account Recovery, and complete the on-screen verification steps.
To unfreeze your account, you'll need to complete security verification, including phone verification, email verification, and authenticator app verification.
Note: if you forget your login password when unfreezing your account, please contact our customer support for assistance. Self-service password reset isn't available for account unfreezing — this needs to be handled by our support team.
Users who have not started identity verification
Users who have not started identity verification can close your accounts using the following method:
Open your OKX app and go to Menu
Go to Account settings and select Security
Find Account management, select Close account
Once confirmed, the account will be closed immediately
Important Note: after an unverified account is closed, the phone number and email address can be used for new registrations. For the stability of your user experience, we recommend proceeding with caution.
How do I close/delete my account after started identity verification?
Accounts that have started identity verification can’t be canceled or closed at this time, but you can apply to freeze your account to suspend its use. Furthermore, successfully verified identity verification can‘t be changed.